Terms of Service

Agreement to Terms

By placing an order with Groove Life or accessing our website, you agree to comply with and be bound by these Terms of Service. These terms govern all transactions and interactions related to purchases from Groove Life, including but not limited to products such as DM-01™, DM-02™, AM-02™, PM-02™, PDS-08®, VS-01™, and BELTS.

Order Processing and Shipping

Every order placed through Groove Life is subject to verification and requires approval before processing starts. We reserve the authority to refuse, limit, or cancel any order due to inventory shortages, payment issues, pricing errors, or suspected fraud.

After approval, please allow 2-4 business days for order processing. Shipping is estimated to take between 7-15 business days following order processing completion. Shipping fees depend on your order specifics and will be clearly displayed at checkout.

Returns and Refunds

Return requests must be submitted within 30 days from the date your order was delivered.
Items must be returned in their original condition to qualify for a refund.
Return shipping costs are to be borne by the customer unless the product delivered was defective, damaged upon arrival, or incorrect.
If you receive an item that is defective, damaged, or incorrect, please contact Groove Life immediately at vancehooverlriz@outlook.com for detailed return instructions.
Refunds will be processed within 7-10 business days after we receive and inspect your return. All refunds will be credited to the original payment method.

Order Cancellation

Order cancellation requests must be made within 24 hours of placing the order. To request cancellation, please contact our customer service at vancehooverlriz@outlook.com. Orders cannot be guaranteed for cancellation after this window if processing or shipping has already occurred.

Use of the Website

When using Groove Life’s website, you agree to:

Abide by all applicable laws and regulations.
Refrain from attempting unauthorized access to our systems.
Not distribute harmful software such as viruses or malware.
Respect our intellectual property by not copying or misusing content without written permission.
Avoid engaging in fraudulent, misleading, or deceptive behavior.

Product Information Accuracy

Groove Life strives to provide accurate and up-to-date information for all products, including but not limited to the Daily Essentials Duo, AM-02™ Energy + Focus, PM-02™ Sleep + Restore, and Groove Belt Black/Deep Stone. However, in the event of errors in descriptions, pricing, or availability, we reserve the right to correct such errors without prior notice.

Intellectual Property Rights

All text, images, logos, videos, and other content on the Groove Life website are the property of Groove Life or its licensors. No portion of this content may be reproduced or used for any commercial purposes without Groove Life’s explicit written authorization.

Limitation of Liability

To the fullest extent allowed by law, Groove Life disclaims all liability for any indirect, incidental, consequential, or special damages resulting from your use of the website or any products purchased through our store.