Return & Refund Policy - Groove Life
Returns Eligibility and Timeframe
If you are not fully satisfied with your purchase from Groove Life, you may request a return within 30 calendar days of your order delivery.
To qualify for a return, items must meet all of the following conditions:
- Be unused and remain in their original condition, including all packaging, manuals, and accessories
- Show no signs of misuse, damage, or alteration
- Be suitable for resale upon return
Returns that fail to satisfy these conditions may be declined.
Products Not Eligible for Return
The following items cannot be returned under any circumstances:
- Customized or personalized products
- Gift cards and downloadable products
- Clearance or final sale merchandise
- Items that have been used or damaged after delivery
Refund Process
After Groove Life receives and inspects your returned item, your refund request will be reviewed promptly.
Approved refunds are credited back to your original payment method.
Please allow 5-7 business days for Groove Life to process your refund once the return is received. After processing, please allow an additional 5-10 business days for your payment provider to complete the transaction and display the funds in your account.
Returns Due to Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains incorrect items, retain all original packaging and contact Groove Life immediately at vancehooverlriz@outlook.com.
Groove Life will assist you in resolving these issues and will cover all return shipping costs in such cases.
Return Shipping Costs
Return shipping costs are your responsibility except when the return is due to:
- A defective product
- Damage sustained during shipping
- An error made by Groove Life
For these exceptions, Groove Life will cover the return shipping expenses.
Order Cancellation Policy
You may cancel your order within 12 hours of placing it by contacting Groove Life immediately at vancehooverlriz@outlook.com.
Orders cannot be canceled after this 12-hour window as they are processed promptly.
Order Processing and Shipping
Groove Life processes orders within 1-2 business days, with typical shipping times of 5-10 business days.
Shipping costs are calculated and displayed at checkout.
Contact Groove Life
If you have any questions regarding returns, refunds, or cancellations, please contact Groove Life at vancehooverlriz@outlook.com. We are happy to assist you.